Coastal Campers Terms & Conditions

Details of Rental:

Daily Rates include (all in NZD)

: Unlimited kilometres       : Diesel Road User Charges     : Free AA 24‐hour roadside assistance    : Vehicle Living Equipment

: Access on all well-formed roads     : LPG       : Goods & Services Tax (GST) of 15%    : Outdoor Chairs, Table    : Free Extra Drivers

: Daily Compulsory Insurance      : Credit Card Fees      : Travel Pack with Maps, Camping Park Directories and other information

Rental days are calculated on a calendar basis.  The day of pick up is counted as day one of the rental, regardless of pickup time.  The day the vehicle is returned is counted as the final day of the rental regardless of return time.  Late pick up or early return of the vehicle does not entitle the Hirer to any refund of the unused portion of the rental.

Vehicle Equipment

The vehicle includes the following equipment: duvet, blankets, sheets, pillows, towels, tea towels, crockery, cutlery, cooking utensils, frying pan, pots, chopping board, serving bowls, storage containers, grater, kettle, electric jug & toaster, colander, bucket, brush & pan, clothesline, pegs, water hose, gas bottle, outdoor chairs & table, torch, basic first aid kit

Minimum Rental

Minimum rental period is three (3) days between February and November for pick up and drop off in Whitianga. During December & January, it is seven (7) days. 

For all rentals with pick up and drop off at Auckland, Hamilton or Tauranga airports, the minimum rental period is seven (7) days.

Deposits & Payments

A deposit of NZ$200 is required at the time of confirmation to secure the booking.  The balance is due on pick up.

One Way Hires

Unfortunately we are unable to offer one way hires.

Vehicle Availability

Coastal Campers shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at the same or lower daily rate. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer design changes.  This shall not constitute a breach of contract and does not entitle the hirer to any refund.  Should this replacement not be possible, we will refund each full day of the hire that is lost.

Rental Extension

Extension of hire is subject to availability and confirmation from Coastal Campers.  The cost of the extension is to be paid at the time of confirmation.


Standard insurance means that the vehicle you hire is insured for damage to the vehicle and to the property of a Third Party.  This insurance cover of $16 per day is included in the daily rate.  When you collect your vehicle, we take an impression of your credit card for the bond. This is also the insurance excess (the $ amount the driver is liable for) for any single accident which may occur during your holiday. The excess is NZ$1500 for drivers over 25 years of age or NZ$2000 for drivers aged 21 to 24 years.  We do not deduct the bond/excess from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident‐damage bond liability plus any extra costs such as fuel fill‐up and emptying of the toilet at the end of hire or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made.  Where a credit card is not available, a cash bond will be held by Coastal Campers for 21 days following hire.  Insurance does not cover the hirer’s personal property.

The hirer will be fully liable for puncture repairs or replacement of damaged tyres with the same type and brand.                                


A security bond must be paid at the commencement of hire.  This is done by taking an imprint of your credit card (no funds are withdrawn from your account).  This imprint is destroyed 21 days after the termination of hire, subject to the following:

: No damage has been incurred to the vehicle or any third-party property

: No items belonging to Coastal Campers have been lost or damaged

: The hire vehicle is returned in a clean condition

: The fuel tank is full

: Toilet and wastewater tanks have been emptied

: Any traffic and infringement fines have been paid.

Charges will apply if these criteria are not met.  The bond/excess is NZ$1500 for drivers over 25 years of age and NZ$2000 for drivers aged 21 to 24 years.

Cancellation Fees

The booking deposit is non‐refundable. 

If you need to cancel your booking, a cancellation fee of $300 will be charged.

If a vehicle is returned early for any reason, there is no refund available.

Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.

Late Return Fee

The vehicle shall be returned in a clean condition and on the return date in the agreement.  If the vehicle is kept beyond the contractual hire period without authorisation or consultation with Coastal Campers, the contracted daily rate will be doubled for each day the vehicle is overdue.  One-way hires are not permitted.

Damage Fees

Should there be any damage to vehicle equipment or optional extras that have been hired out and or not returned, a replacement fee starting at $100 will be charged against your security bond.

Pet Damage Fees

Every effort should be made by the hirer to ensure that the upholstery and internal features of the van are not damaged. Failure to comply with the requirement could result in the loss of your security imprint. The insurance does not cover for loss or damage caused by pets or any loss or injury to pets within the van, be it stationary or moving. The hirer acknowledges that all losses and or damages to or caused by pets will be their responsibility. If the motorhome requires further cleaning as a result of not looking after your pet and our motorhome well enough for the next traveller, an additional charge ($500) may be applicable. Please read our pet policy before bringing your pet.

Waste Tank Fees

A fee of $200 applies if the waste tanks have not been emptied at the time of return.

Smoking Fee

Smoking in the Vehicle is prohibited.  Any evidence of smoking in the vehicle will incur a cleaning fee of $300

Administration Fee

CCL reserves the right to charge the customer for any parking, speeding, toll way or other fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee will be $50 per incident.

Rental Location

Whitianga, Coromandel Peninsula, New Zealand

Hours of Operation

Open 7 days, 9.00am to 5.00pm.  We are closed 25 & 26 December and 1st January.

Vehicle Pick Ups

Can be made at Whitianga or any of our serviced non depot locations.  The vehicle will be supplied in a clean condition with a full fuel tank and a full bottle of LPG.

Vehicle Returns

The Vehicle must be returned at the time stated on the rental agreement and to the point of collection or as arranged. 

Late returns will incur an additional fee.  The vehicle must be returned with a full fuel tank. It must also be returned in a reasonably clean condition, with empty waste tanks and all equipment must be undamaged and accounted for.

Use of the Vehicle

The Hirer will not allow the vehicle to be:

(a) Left with the ignition key in the vehicle while it is unoccupied.

(b) Used for any illegal purpose or in any rally, race or contest.

(c) driven otherwise than in a prudent, cautious and normal manner.

(d) damaged by:

Beach driving

Contact with salt water

Creek or river crossing

Driving through low plain flooded areas

Submersion in water of any kind

(e) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that allowed by the law.

(f) used to tow any vehicle or trailer.

(g) used to carry passengers or property for hire or reward.

(h) used to carry more persons than is allowed by any relevant authority or as specified for that vehicle or detailed in this agreement.

(i) used to carry volatile liquids, explosives, gases or other corrosive or flammable material.

(j) sublet or hire to any other person.

(k) permit the vehicle to be operated outside his or her authority.

(l) driven or permit the vehicle to be driven by any person if at the time of driving the vehicle the hirer or other person is not the holder of a current driver’s licence appropriate for the vehicle. All drivers must be listed on the Rental Agreement Form.

(m) Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Traffic Regulations 1976, or any other Act, regulations, or bylaws relating to road traffic.

Coastal Campers has the right to:

Terminate this agreement and repossess the vehicle, and for that purpose enter upon any premises and remove the vehicle at any time without notification to the customer, and that the customer will pay the reasonable costs “including towing” of repossessing the vehicle, if;

(a). The vehicle appears to be abandoned.

(b). The vehicle is not returned on the agreed return date or

(c). CCL reasonably believes that the vehicle will not be returned on the agreed return date.

(d). The customer fails to comply with any of the terms of this Agreement, or if the vehicle is damaged.

(e). The customer has obtained the vehicle through fraud or misrepresentation.

(f). CCL considers on reasonable grounds that the safety of the passengers or the condition of the vehicle is endangered.

The customer understands that in the event of such termination or repossession, the customer has no right to a refund of any part of the rental charges or the Security Bond.

Coastal Campers reserves the right to refuse any rental, or continuation of any Rental, at its absolute discretion.

Minimum Age

All drivers must be aged 21 years and over, hold a current driver’s license from their own country or an International Driving Permit.

Road Restrictions

Vehicles may not be driven on Ninety Mile Beach in Northland or any other beach or unformed road in New Zealand. 

Extreme care is needed on unsealed, gravel roads which are often steep, narrow and windy.

Traffic Infringements

All fines and fees imposed on any driver of the Vehicle during the hire period are payable by the driver in question.  We reserve the right to pass on the hirer’s home contact details to New Zealand traffic authorities.

Lost Keys

The hirer is responsible for the cost of replacing lost or misplaced keys.


Small household pets are permitted subject to our Pet Policy.